Illustrative example · Service businesses

A field service business keeping the office and technicians in step

How a service business with office staff and technicians on the road could connect requests, quotes, attendance and payroll.

This is an illustrative example, not a customer case study. It shows how the products fit this kind of business, using only what they do today.

The business

A service business whose office takes requests and prepares quotes, while technicians spend the day at customer sites.

The challenge

Requests and quotes live in inboxes and spreadsheets, attendance for staff in the field is hard to confirm, and payroll is pieced together at month end.

The workflow

How it fits
together.

  1. 1

    Every request gets an owner

    Requests from supported channels are captured with an owner and a reply deadline.

    Smart Lead Automation
  2. 2

    Quotes are tracked to the order

    Quotes are built from the price list and followed through to the order on the same record.

    CRM OS
  3. 3

    Technicians check in on site

    Staff check in from their phones with their location, so site visits count as attendance.

    Smart HRMS
  4. 4

    Leave is approved in one click

    Staff apply from their phones, and managers approve leave and shift requests in one click.

  5. 5

    Payslips come from real attendance

    At month end the salary register and payslips are built from the attendance and leave already recorded.

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workflow.

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