A travel booking passes through many hands: the enquiry, the quote, the suppliers, the payment and the follow-ups. Agencies that keep all of it on one file per trip lose fewer enquiries and spend less time chasing.
Where agencies lose time
- Enquiries in too many places: WhatsApp, ad forms, the website, phone calls.
- Quotes built from scratch for every trip, with prices copied from supplier emails.
- Supplier and payment status tracked in spreadsheets beside the booking, not on it.
- Partner sellers whose leads and commissions are worked out by hand at month end.
A simple structure that works
- Enquiry: every trip request lands in one list with an owner and a reply deadline.
- Quote: built from your own price list and sent to the customer as a link.
- Booking: suppliers, payment status and follow-ups kept on the same file as the trip.
- Partners: freelance sellers work from their phones, with commissions calculated in the system.
- After the trip: ask for feedback while the experience is fresh.
Busy seasons
When enquiries peak, the risk is unanswered calls and leads that sit for days. An owner and a deadline on every lead, plus calls answered when the team is busy, keep the season from slipping.
How Travinci fits
Smart Lead Automation brings trip enquiries from supported channels into one list with an owner and a deadline. CRM OS builds quotes from your price list and keeps suppliers, payment status and follow-ups on one file. When the team is busy, a Travinci One AI employee can answer calls and hand them to the right person with a summary.
See the travel agency workflow from enquiry to booking. See the travel workflow