02 · Voice AI

Travinci VoiceBot

The AI that answers your phones. And closes your leads.

It talks to customers in a natural voice, calls leads on the real phone network, answers only from your business knowledge — and runs the CRM work afterwards.

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Everything it ships with

6 layers.
17 modules.

Every module below is part of the product — not a roadmap, not an add-on tier.

Layer 1 of 6 · Voice Layer

Voice AI That Talks

A natural conversation — replies in under a second.

Talk to the bot right in the browser. It listens like a person, knows when you've finished speaking, answers from your own business knowledge — and every word is transcribed.

3 modules
A headset resting beside a workstation
01

Instant Live Voice

Sub-second, human-feel conversation
  • Speak naturally — the bot detects when you've finished and replies almost instantly
  • Runs straight in the browser: no app to install, no phone needed
  • Every word of both sides is transcribed as you talk
  • Interrupt it mid-sentence, like a real conversation
✦ AI inside
  • Direct line to the AI — audio streams straight to the model for ultra-low latency
  • Mid-conversation lookups — the bot searches your knowledge base while talking, so answers are about your business, not the internet
02

Studio Voices

Premium, human-like voices
  • A push-to-talk mode with rich, natural studio-grade voices
  • Same brain, different voice — still answers from your knowledge base
  • Ideal for demos, kiosks and situations where voice quality sells
03

Your Choice of Voice

Pick the engine, pick the voice
  • Switch between voice engines and voices from one screen
  • Your selection is remembered — set it once, it stays
  • Try different voices until one sounds like your brand
Layer 2 of 6 · Telephony Layer

Real Phone Calls

The AI answers your actual phone line — and dials out too.

Outbound and inbound calls over the real telephone network. Callers hear a warm greeting the moment they pick up, every call is transcribed and summarised, and nothing is left to memory.

2 modules
A person taking a customer call at a desk
01

Outbound & Inbound Calling

A phone agent that never sleeps
  • The AI dials leads and answers incoming calls on your business number
  • Full call history with status, duration, recording and cost per call
  • Calls can be scheduled to go out at the right time
✦ AI inside
  • Instant pickup feel — a natural greeting plays the moment the caller answers, so there's never dead air
  • Warms up while the phone is still ringing — by 'hello', the AI is ready
  • Speaks and listens over a real telephone line with clear, tuned audio
02

Transcripts & Call Summaries

Every call, remembered perfectly
  • Word-by-word transcripts of both sides, per call
  • Event-level logs — when it rang, connected, spoke, ended
✦ AI inside
  • After every call, AI writes the summary — what the customer wanted, what was agreed, what's next
Layer 3 of 6 · Knowledge Layer

It Knows Your Business

Upload your documents once. Every answer comes from them.

Drag in your brochures, policies and price lists. The platform reads and understands them, and both the voice bot and the chat assistant answer from your material — accurately, in context.

1 module
A shelf of reference documents and files
01

Drag-and-Drop Knowledge Base

Your documents become its brain
  • Upload PDFs and Word files by drag-and-drop; organise them by category
  • Documents are read and understood automatically in the background — the app never slows down
  • Update a document and the bot's answers update with it
✦ AI inside
  • Meaning-based search — it finds the right passage even when the customer uses different words
  • One brain, every channel — voice calls, browser voice and chat all answer from the same knowledge
Layer 4 of 6 · CRM Layer

Built-in Travel CRM

Every lead, every call, every quote — one screen.

A clean CRM built in: leads with full timelines, price quotes with statuses, and a dashboard that shows your funnel — so the voice AI and your sales team work on the same book.

4 modules
A CRM pipeline open on a laptop screen
01

Leads

Your pipeline, organised
  • List, search and filter leads by status, source, destination, assignee and date
  • Bulk import and export by CSV; bulk select and clean up in one go
  • Every lead carries its full story — nothing lives in someone's head
02

Activity Timeline

The whole history at a glance
  • Notes, calls, emails, meetings, status changes and documents in one feed per lead
  • AI-handled calls appear on the same timeline as human touches
03

Price Quotes

From draft to deal
  • Quotes attached to the lead: draft → sent → accepted or rejected
  • See at a glance which money is on the table and where
04

Dashboard

The business at a glance
  • KPIs, a conversion funnel and a live recent-activity feed
  • Clean charts your team will actually look at
Layer 5 of 6 · Agent Layer

The AI Operator

Type what you want. Watch it get done.

An assistant that doesn't just answer — it acts. Ask in plain language and it plans the steps, clicks through the screens, fills the forms and reports back, with every step visible.

2 modules
An operator typing an instruction into a console
01

Do-It-For-Me Agent

Plain language in, finished work out
  • “Add a lead for Rahul — Bali, next week, from Instagram” → it opens the form, fills it, saves it
  • A visible step-by-step timeline shows exactly what it's doing
  • If a step fails, it re-plans once and tries again — automatically
✦ AI inside
  • It can navigate pages, fill forms, click buttons, call APIs and search — as a planned sequence
  • Works mid-call too — the phone bot can update the lead while still talking to the customer
02

Streaming Chat

Instant answers, zero friction
  • A fast, streaming chat assistant for questions and drafting
  • Answers appear word by word; stop it anytime
Layer 6 of 6 · Foundation Layer

Security, Control & Integrations

Enterprise-grade locks — and it plugs into the CRM you already run.

Serious security underneath: hardened sign-in, scoped access tokens, encrypted provider keys — plus a clean two-way bridge so your existing CRM can trigger calls and get results back, signed and verified.

5 modules
A secure server environment
01

Sign-in & Sessions

Safe access, always
  • Hardened login with automatic lockout after repeated failed attempts
  • Admin and user roles; sessions can be revoked instantly
  • Protection against forged requests built into every action
02

API Access Tokens

Give access without giving keys
  • Tokens scoped by purpose — voice, chat, calls, leads or CRM only
  • Shown once, stored encrypted, revocable any time
  • Every use is checked live — revoke it and it stops working immediately
03

Provider Key Vault

Your AI keys, locked down
  • Manage OpenAI, ElevenLabs, Deepgram and telephony credentials from one screen
  • Everything encrypted at rest with bank-grade encryption
  • Test and swap providers without touching code
04

Connect Your Existing CRM

It joins your stack, not replaces it
  • Your CRM can trigger and observe calls through a clean, documented API
  • Results flow back as signed webhooks — verified, retried automatically, never duplicated
  • Each business phone number routes to the right CRM tenant automatically
✦ AI inside
  • Built for multi-company setups — one voice platform serving many CRM tenants safely
05

Admin & API Docs

Everything documented, in-app
  • A full interactive API reference built into the product
  • Token issuance, provider setup and settings — all self-serve for admins
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Your phone line just got smarter.

Any business losing enquiries to unanswered calls, in any market or timezone.